1.1
Who we are
Global Study Hub ("Global Study Hub", "we", "us", "our") is an
education guidance organisation that helps students explore and pursue international
study opportunities. This policy explains how we collect, use, and protect your personal
data when you use our website (globalstudyhub.uk) or engage our services.
Data controller: Global Study Hub. Contact: info@globalstudyhub.uk
1.2
Information we collect
Through our consultation booking form, application form, and general
correspondence, we may collect:
- Contact and identity details — full name, email
address, telephone/WhatsApp number, nationality, country of residence
- Academic information — highest qualification, year
of completion, academic results, transcripts, certificates, English-language test
scores
- Application materials — CV, personal
statement/statement of purpose, recommendation letters, research proposals,
portfolios
- Financial information — estimated budget, and
financial documents you provide in support of a visa or scholarship application
- Identity documents — passport copy, where provided
- Preferences — preferred study destination, subject,
level, program, and intake
- Communication records — messages, consultation
notes, and call/WhatsApp correspondence
- Technical data — IP address, browser type, and
website usage data (see Cookies, below)
In line with guidance already on our application form, we ask that you do not send
original identity or academic documents unless we specifically request them through an
authorised process.
1.3
How we use your information
We use your information to:
- Provide counselling, program/university matching, and application support
- Prepare and, with your authorisation, submit applications to universities and
institutions you choose
- Provide guidance on visa documentation, scholarships, and English-language test
preparation
- Communicate with you about your application and our services
- Maintain records and comply with legal obligations
- Improve our services and website
1.4
Legal basis for processing
- Consent — for optional communications and
non-essential processing
- Performance of a contract — to deliver the services
you request (see our Student Service
Agreement)
- Legitimate interests — to operate and improve our
services, respond to enquiries, and keep records, balanced against your rights
- Legal obligation — where processing is required by
law
1.5
Who we share information with
To deliver our services, we may share relevant information with:
- Universities and institutions you choose to apply to
- Scholarship or funding bodies, where relevant
- English-language test centres or examination bodies
- Visa/immigration authorities, or accredited agents assisting your visa process,
where you've asked for that support
- Service providers supporting our operations (hosting, CRM, communications), under
confidentiality obligations
- Regulators or authorities, where required by law
We do not sell your personal data.
1.6
International transfers
Because we help students apply to institutions across Europe, the
United States, Malaysia, and other destinations, your information may be transferred to
and processed in countries outside the UK/EEA, which may have different data protection
standards. Where this happens, we take reasonable steps to ensure appropriate safeguards
before sharing your data.
1.7
Data retention
We keep personal data for as long as necessary to provide our
services, and afterwards for five years to meet legal, accounting, or reporting
obligations, or to handle disputes.
1.8
Data security
We use reasonable technical and organisational measures to protect
your data against unauthorised access, alteration, disclosure, or loss. No method of
transmission or storage is completely secure.
1.9
Cookies
Our website may use cookies and similar technologies to function
correctly and to understand how it's used. You can manage cookies through your browser
settings.
1.10
Children's information
Where a prospective student is under 18, we require the involvement
and consent of a parent or legal guardian in the counselling and application process.
1.11
Your rights
Subject to applicable law, you have the right to: access your data;
request correction of inaccurate data; request erasure in certain circumstances;
restrict or object to processing; request a portable copy of your data; withdraw consent
at any time (where processing relies on consent); and lodge a complaint with the . To
exercise any of these rights, email info@globalstudyhub.uk.
1.12
Changes to this policy
We may update this policy from time to time; the date at the top shows
the latest revision.